This post explains how shipping works on the ToolDay marketplace platform.
Checkout Shipping Selection Example
Customer selects a shipping at checkout as shown in this example.
Note: Local pick up is an option that is available to the buyer if the seller has selected that when creating the product listing. To learn more about how to make this selection, click here.
Who Pays Shipping Costs
The shipping costs are added to the total transaction. The customer is paying the shipping costs that pass directly through to ToolDay’s shipping integration partner, Shippo.
As a seller, these costs will be automatically deducted from the total transaction and applied to the shipping charges from Shippo. There is no action required by the seller.
Shipping Label
The buyer’s shipping selection automatically creates a shipping label for the seller.
See Order Processing here for how to access an order's shipping label.
What happens if I don’t have a printer to print the shipping label?
If a Shippo user doesn't have a printer, they can utilize carrier-specific (i.e. USPS, UPS, FedEx "No-Printer" options, such as using a QR code for mobile scanning at drop-off locations, contact Support for label assistance, or using USPS Label Broker. These options allow for label printing at the post office or store, or arranging for a driver to print the label upon pickup.
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USPS Label Broker: The user can obtain a Label Broker QR code via Shippo, which is then presented at a participating Post Office. The clerk scans the code and prints the label, as described by the USPS.
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UPS/FedEx: Some carriers allow users to bring their package to a retail location, such as The UPS Store, where a mobile barcode is scanned, and the label is printed on-site.
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Carrier Specific Options: For specific carriers like DHL Express, users should contact Shippo support to check for eligibility and to see if a label can be generated without a personal printer, according to the general FAQs in Shippo.
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Alternative Solutions: Users can also visit local shipping centers (UPS Store, FedEx Office, Postal Service) to have labels printed or use public printing services like libraries.
Process the Shipment & Ship
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Box your item for shipment and use appropriate packing materials to protect your item during shipping. (Most people need to procure a box and packing materials at the dropoff location for their shipment).
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Seal the box. Affix the printed label to the box
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Take a photo of the label and box at drop off (in case you need to show that you dropped it off at the carrier location)
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Your label has a tracking number which updates the system and status of the package once it’s in transit.
Customer Shipping Confirmation
Your customer receives the tracking number and can track their package once it's in transit. Their email looks like this.
Carrier Tracking Example
