This post explains what happens on your end - as a seller - when a customer completes a purchase from the ToolDay marketplace.
Step 1: Customer Places Order | You Receive Notificaiton Email
Notification Email Sent to Seller
Step 2: Login to Your ToolDay Sellers Portal | Process the Order
Orders Menu
Upon login, you will see this screen. Select "Orders" from the top gray menu to view all received orders.
Open Order
Select the order you want to process by clicking on it; which opens the order (as shown).
Packing Slip
Print the packing slip (by clicking on the link for "Packing Slip" as circled in the prior screenshot). If you don’t have a printer, you can skip this step. If you do have a printer, a packing slip should be placed inside the box for shipping with the item that has been purchased.
Shipping Label
Click on Shipping Label (by clicking the "Shipping Label" as circled in the prior screenshot of the open order), which opens the following printable shipping label.
Print the shipping label to affix to the box in which you are using to ship your item.
Note: Options for shipment include, DHL, USPS, Fedex, UPS, etc. The customer selects their shipping option at checkout based on delivery timeframe and cost (i.e. expedited or non expedited shipping). The shipping label gets produced on the back end through ToolDay’s shipping integration with Shippo.
When you don't have a printer to print the label
If a user doesn't have a printer, they can utilize carrier-specific (i.e. USPS, UPS, FedEx "No-Printer" options, such as using a QR code for mobile scanning at drop-off locations, contact Support for label assistance, or using USPS Label Broker. These options allow for label printing at the post office or store, or arranging for a driver to print the label upon pickup.
-
USPS Label Broker: The user can obtain a Label Broker QR code via Shippo, which is then presented at a participating Post Office. The clerk scans the code and prints the label, as described by the USPS.
-
UPS/FedEx: Some carriers allow users to bring their package to a retail location, such as The UPS Store, where a mobile barcode is scanned, and the label is printed on-site.
-
Carrier Specific Options: For specific carriers like DHL Express, users should contact Shippo support to check for eligibility and to see if a label can be generated without a personal printer, according to the general FAQs in Shippo.
-
Alternative Solutions: Users can also visit local shipping centers (UPS Store, FedEx Office, Postal Service) to have labels printed or use public printing services like libraries.
Step 3: Process the Shipment & Ship
Box your item for shipment and use appropriate packing materials to protect your item during shipping. (Most people need to procure a box and packing materials at the dropoff location for their shipment).
Seal the box. Affix the printed label to the box
Take a photo of the label and box at drop off (in case you need to show that you dropped it off at the carrier location)
Your label has a tracking number which updates the system and status of the package once it’s in transit.
Notification Email Sent to Customer (Buyer)
Note: Your customer receives the tracking number and can track their package once it's in transit. Their email looks like this:
