Community Rules | Buyers

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ToolDay is a US online marketplace for all DIYers. We aim to create a friendly, and accepting community of buyers and sellers from all backgrounds.  We are committed to ensuring that ToolDay becomes a go-to destination where all users feel welcome to explore, buy, sell, and find inspiration.

There are legal standards, and then there are the rules of the community. With that in mind, we’ve created the following community guidelines. With every decision, we keep our entire community—including their cultural differences and opinions—in mind. While some situations may fall outside of what we’ve defined below, every decision will be made in alignment with our belief that anyone who wants to buy or sell on ToolDay should feel safe and empowered to do so. In general, we want our buyers and sellers to be kind, friendly, and honest and treat all members of our community with dignity and respect.

1. Code of Conduct

2. Payment Policy

3. Off-Site Transactions/Void Transactions/Fee Avoidance

4. Waiver of Claims

5. Order Issues, Cancellations, Returns and Refunds

6. ToolDay Code of Ethics

1. ToolDay Code of Conduct

ToolDay respectfully requires that all users of its sites adhere to the following Code of Conduct as a prerequisite to being a member of the ToolDay community.

  • Always adhere to ToolDay’s Terms of Use.

  • Only use the platform if you are over 18 years old or have the supervision of an adult or guardian who is over 18 years old.

  • You are solely responsible for your conduct and activities on and regarding to ToolDay and any and all data, text, information, usernames, graphics, images, photographs, profiles, audio, video, items, and links (together, "Content") that you submit, post, and display on ToolDay.

  • Your Content and your use of ToolDay shall not be false, inaccurate or misleading, fraudulent or involve the sale of illegal, counterfeit or stolen items.

  • You shall not infringe upon any third-party's copyright, patent, trademark, trade secret or other proprietary or intellectual property rights or rights of publicity or privacy.

  • You shall not violate any applicable law, statute, ordinance or regulation.

  • You shall not sell items that have been identified by the U.S. Consumer Products Safety Commission (CPSC) as hazardous to consumers and therefore subject to a recall.

  • Do not use a fake identity.

  • Do not create a new or alternate account to avoid restrictions or limitations imposed on another account.

  • Do not interfere with another users’ business or listing(s).

  • Do not take any transaction off-site, nor encourage anyone to engage in any offsite transaction of any kind.

  • Do not share your personal contact or financial information, including phone number, address, email, social media handles, external URLs, banking information, etc., with another ToolDay user or in any public areas of the site, except as required by law, or as directed by ToolDay.

  • Do not make false claims about other users.

  • Always treat other users with respect.

  • Do not make threats against ToolDay or its staff.

  • Always treat the ToolDay team with respect.

  • Always provide accurate personal and contact information in your ToolDay account.

  • Do not engage in any illegal activity, including the infringement of intellectual property, listing items that do not exist or you do not own, shipping items that are different from your listing or the applicable order, money laundering or other forms of fraud.

  • Do not engage in discrimination or hate speech of any kind including adverse references to any Protected Class. Protected Classes on ToolDay include: age, race, ethnicity, national origin, religion, gender, gender identity, disability, sexual orientation, or any other characteristic protected under applicable law.

  • Do not use the platform to engage in threats of violence or to encourage violence in any manner.

  • Do not use the platform to harass, impersonate or intimidate other users.

  • Do not use the site to engage in the transmission of pornography or any obscene materials.

Your access to any and all ToolDay websites is conditioned on your adherence to this policy. Any violation of this section may result in immediate termination of your rights as a ToolDay user. Determinations will be made at the sole discretion of ToolDay and may be implemented without warning or the ability to cure.

2. Payments

If you buy an item on ToolDay, you are solely responsible for payment and expressly agree that ToolDay may charge your credit card via Stripe, or any other method of payment. You hereby waive any and all claims against ToolDay for exercising this right. ToolDay does not accept payment for items over the phone. To the extent there are issues with payment, please direct them to ToolDay Customer Support at help@ToolDay.us.

When purchasing from a seller, you may authorize a transaction with any major credit or debit card accepted by Stripe.  

3. Off-Site Transactions/Void Transactions/Fee Avoidance

No sales may be carried out via private message as a means to avoid ToolDay's sales fee or applicable taxes. Any other efforts to move sales initiated on ToolDay off-site to avoid fees are strictly prohibited and may result in account suspension or termination. Any transaction initiated on the Site, but consummated off-site will not be subject to any of ToolDay's policies or protections. ToolDay reserves the right to charge its fee for any transaction initiated on the Site and completed off-site. ToolDay further reserves the right to charge a selling fee upon finding any express intent to move a transaction off-site. You waive any and all claims against ToolDay for any fees listed in this section.

4. Waiver of Claims

You acknowledge that ToolDay is primarily a marketplace that provides a digital connection for users. Unless otherwise stated, ToolDay is not a party to the actual transaction. You expressly waive and release ToolDay (and ToolDay's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with the failure of a user to complete a sale, including a failure by the seller to ship at all or to ship within the stated time period.

5. Order Issues, Cancellations, Returns and Refunds

Generally, if you're looking to cancel, return or get refunded for an item you purchased on ToolDay, the first step is to contact the seller. Depending on the nature of the return or cancellation, the seller may ask you to request a refund or may initiate the cancellation themselves. Cancellations must follow ToolDay’s policy, including our anti-discrimination policy; you can read more on how to request a cancellation here).

Additionally, each seller sets their own shop policies regarding things like refunds and returns, and any issues will be governed initially by the seller's refund policy. If you've reached out to the seller and haven't heard back, or if you're unable to resolve your issue, ToolDay may be able to help. See ToolDay Purchase Protection Programs.

ToolDay may attempt to resolve disputes in ToolDay's sole discretion, and ToolDay has no obligation to resolve disputes between users and outside parties. To the extent that ToolDay attempts to resolve a dispute, ToolDay will do so in good faith based solely on ToolDay's policies, and you understand that ToolDay may use your personal information for the purpose of resolving a dispute.

6. ToolDay Code of Ethics

Overview

One of ToolDay’s central tenets is creating a platform where all users feel safe and welcome.  As a user of ToolDay’s online platforms, you serve as an extension of the ToolDay brand and an individual ambassador to, as well as a member of, our community. To the extent you become a volume buyer, seller, or both, on the platform, your name will be synonymous with ToolDay and people will associate you with our name. We take this responsibility seriously and we hope you will, too.

As a result, we’ve outlined below several of ToolDay’s brand standards that you agree to uphold as a member of the ToolDay community.  However, as a brand that values inclusivity, authenticity, and the right for every person to feel welcome on our platform, it's important that our users uphold similar values on the platform.

Guidelines

We believe ‘doing it yourself’ is intrinsically rewarding but can be daunting for many people. We aim to create an environment that supports all levels of experience in DIY and aim to create an environment where all  feel welcome to explore, buy, sell, and be inspired with the help of ToolDay. We work hard to ensure that community members of all identities feel safe and included. As a result, ToolDay does not support content on or off its platform from users who:

  • Promote or glorify hatred towards people based on: age, race, ethnicity, national origin, religion, gender, gender identity, disability, sexual orientation, or any other characteristic protected under applicable law (“Protected Classes”)

  • Promote or glorify current or historical hate groups, including their iconography, such as: neo-Nazi groups, the Ku Klux Klan, the Confederate flag, white supremacist organizations, anti-semitic organizations, misogynist organizations, anti-LGBTQ organizations or anti-immigration organizations (collectively “Hate Groups”)

  • Use racial slurs or words or terms denigrating Protected Classes or supporting the Hate Groups listed above

For additional insight into what we allow within our marketplace, please reference our Prohibited Items Policy here.

Termination of a User Account

At any time and for any reason, ToolDay can choose to terminate the relationship between a ToolDay and a user for violations of this Code of Ethics. By using the ToolDay platform, you agree to the terms of this Code of Ethics.

Effective: October 1, 2025